Customer Care Manager - Home Care Port MacquarieAged & Disability Support (Community Services & Development)
Full time
About Us:Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. We're proud of our heritage and progressive about the future.We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, along with 5 weeks of annual leave - and we enjoy a working environment where our employees feel valued.
The Role:Outstanding opportunity for a true 'people person' to continue to drive our successful business to new levels! Located in Port Macquarie, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.This role represents a great chance to learn and showcase your people skills in a fast-paced and varied environment.
Key Responsibilities include: Manage a caseload of customers and deliver an excellent customer experienceDevelop support plans that support the delivery of quality outcomes for customers in line with their funding and service planMonitor the successful delivery of customer outcomes and conduct document service reviews at agreed timesComplete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan ReviewsMaintain and manage the funding budgets and supports to meet the customers' needs and ensure customers' funding is managed effectively for the funding datesMaintain communication with customers, support coordinators and plan managers regularly regarding funding and service deliverySupport the business development and onboarding function, including the assessment and suitability to provide services in line with HCA's related policies and proceduresWork collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experienceTo be successful in this role, our ideal candidate will demonstrate: Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desiredExceptional presentation, organisational and interpersonal skillsWillingness to learn and adapt to changing marketsInitiative, flexibility and strong attention to detailClient-oriented, with the ability to focus on ensuring the client's needs are metEmotionally intelligent and an ability to empathise with customers and respond to their ever-changing needsQualifications & Experience: Relevant tertiary qualifications or experience in healthcare industry or similarStrong understanding of Aged Care and/or other health-related servicesExperience and success in working in a customer-focused service business.Current or willing to obtain National Police checkCovid-19 Vaccination and yearly influenza vaccinationWhy HCA? We are a people-centric business with our core values driving everything we doWork with a truly high-quality productClose, friendly and supportive team environmentOngoing training and supportHybrid working conditions5 weeks of leave (conditions apply)More on HCA:Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical and allied sectors in all States of Australia.Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits.
To learn more about HCA:www.healthcareaustralia.com.au Please apply with your current CV and an expression of interest in your cover letter.Only shortlisted applicants will be contacted.At HCA we are committed to embracing diversity and providing a safe working environment. Living our Values:We are Accountable, We care, We are team players, We are leaders
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