Customer Care Consultant

Our client is an industry leader offering reliable, safe and professional services across residential, commercial, hospitality, manufacturing and industrial markets.

Their forward thinking approach and understanding of their market has created an opportunity to further expand their team with a Customer Care Consultant, which will be instrumental in the future success of their branch.

**As the Customer Care Consultant, you will be required to**:

- Proactively contact existing customers to rebook regular or annual services whilst striving to meet individual and branch KPI's
- Answering Inbound calls and enquiries
- Accurately obtaining and entering customer information into booking system
- Identify needs of clients and provide solutions in a timely manner
- Timely and regular follow ups with customers and potential customers.
- Provide courteous customer service and ensure timely response to all customer inquiries and requests.
- Prompt escalation of any issues that are not within the scope or ability of your authority.

**What we're looking for**:

- Self-Motivated and organised individual that strives to excel targets
- Commitment to the delivery of exceptional customer service and continual improvement of service delivery
- Demonstrated client liaison skills, with clear and positive phone manner.
- Experience sales, customer services or call centres
- Sound oral, written, communication skills
- Ability to use computers, Microsoft package and quickly learn new systems
- Commitment to assisting in meeting relevant branch targets and Key Performance Indicators

**What's in it for you?**
- An exciting career opportunity with a leading global organisation
- Full time permanent employment
- $60k base + commissions
- Additional incentives
- Career development and growth