We're seeking passionate Customer Care Associate to be part of our dynamic Melbourne-based team.
Is this your next role? As a Customer Care Associate, you'll use your excellent customer service and administrative skills to provide outstanding support to our existing customers. You'll ensure customer needs are always at the heart of every interaction. From building rapport with prospective clients to supporting long-term customers, you will play a key role in driving business success and ensuring customer satisfaction.
Does this sound like you? You're customer-focused, proactive, and passionate about helping people. You have a natural ability to build strong relationships and enjoy guiding customers toward the right solutions. You thrive in an environment where you can make a difference, and your time management, communication, and problem-solving skills set you apart.
Your ideal experience and skills: Experience in a finance-related role or relevant qualification Ability to easily build rapport with both prospective and existing customers. A strong service mindset combined with effective influencing skills. Strong administrative skills with high attention to detail. A bit about us and what we do:
At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.
We're well-established in Australia and have been serving Australians since 1971. Through Heartland Finance, we're the leading provider of reverse mortgages, and through StockCo, we're a leading provider of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services.
Can you see yourself here?
Our values define who we are. We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development. You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.
Our perks include flexible working, regular team social activities and events, flu vaccinations and more.
Diversity & inclusion:
At Heartland, we're proud to celebrate the many characteristics that make us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.
We're an equal opportunity employer and we strongly encourage everyone to apply. Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter. Feel free to share your pronouns in your application.
Keen to learn more?
To learn more about Heartland, check out our website heartlandbank.com.au or follow us on LinkedIn.
Please note you must be eligible to work in Australia.
Reference: #5809
Posted on: 16 Oct 2024
Closes on: 30 Oct 2024 22:00
Location(s): Melbourne, Victoria
Expertise: Customer Service, Operations, Retail, Reverse Mortgages
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