Join a highly motivated and enthusiastic teamMake a positive impact on the lives of our studentsTwo positions located at our Footscray Park Campus & City TowerAbout Us: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers "Thriving place to Study and Work" will enable us to continue to create places that our students and staff love to belong and feel immense pride
About the role The Course and Unit Advisor (CUA) will apply a broad range of knowledge and expertise across an academic College's coursework program to support students, Course Chairs and Academic Unit Coordinators. The Course and Unit Advisor is required to be the subject matter expert for prospective and current students needing advice related to course and unit queries ensuring that they are well equipped to successfully complete their studies at Victoria University.
An example of duties you may perform will include:
Provide accurate, timely and documented advice to students on course progression, including course mapping, administration, enrolment and advanced standing.Work collaboratively with Student Services, Student Administration and College staff to support students and academic staff with matters related to course and unit advice.Assist in the development and improvement of effective processes that contribute to the delivery of exceptional service to students.There are two full-time positions available at a HEP 6, $85,667- $92,728 classification, plus 17% superannuation,working 36.75 hours per week. We have one ongoing position (Footscray Park & City Tower) and one fixed-term position (12-month maternity leave backfill contract at Footscray Park). About the person If you thrive being part of a team and enjoy supporting students to succeed in their studies, then this is the position for you.
Your excellent communication skills and commitment to providing outstanding customer service will be a key factor in setting you up for success in this interesting and diverse role. You will have a good understanding of the student life cycle and a demonstrated ability to resolve enquiries and complaints in a timely and effective manner, while at the same time recognising the point at which enquiries may need to be escalated. Dealing with students from diverse backgrounds, you will play an important role as a positive influence on their perceptions of University life.
Your responses to applicable Key Selection Criteria,For further information relating to the position or recruitment process, please contact Maxim Zervos, People & Culture Officer by email at****** .
Applications close 11:59pm on Sunday 23rd of June, 2024. Our Commitment to Protecting Country: Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.
For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne's west and beyond.
We are one of Australia's few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.
Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.
The VU Values are that we are always:
•ethical
•shaping the future
This is the VU Way. We are always WEST.
At VU we believe diversity is a strength – the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.
With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.
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