Coordinator Community Engagement & InsightsCity of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.Are you ready to make a lasting impact and lead the development of customer and community insights to shape the future of our city? We're on the lookout for a passionate and visionary leader to spearhead our community engagement and customer insights program, driving change and delivering meaningful results.What You'll Do:Shape the City's Future: Lead the strategic planning and execution of community engagement initiatives, ensuring they align with the council's vision and priorities for a brighter future.Unlock Powerful Insights: Analyse data from diverse sources, transforming information into actionable insights that enhance services and meet regulatory standards.Influence Senior Leaders: Present compelling insights and recommendations to key stakeholders, guiding data-driven decisions that shape city-wide improvements.Empower Your Team: Lead and inspire a talented team, fostering a culture of collaboration, growth, and high performance.Drive Continuous Improvement: Use your insights to recommend innovative service enhancements, ensuring we meet and exceed the needs of our community.What We Offer:A competitive salary ranging from $121,828 to $135,657 annually, plus 11.5% superannuation.A flexible hybrid work environment with the best of both worlds—work from home and our modern office at 311 Glenferrie Road, Malvern, surrounded by vibrant cafés, shops, and easy public transport access.If you're ready to lead with purpose, drive impactful change, and shape the future of our community, we'd love to hear from you!What you'll need to thrive:Relevant qualifications: A degree in engagement, research, community development, communications, or public relations is highly desirable.Analytical and strategic thinking: The ability to analyse complex data and turn it into meaningful insights that drive improvements.IAP2 expertise: Strong knowledge of International Association for Public Participation (IAP2) principles and practices is essential to the role.Proven leadership experience: Demonstrated success in a senior management role, ideally within community engagement, communications, or a related field.Exceptional communication skills: Strong interpersonal and communication abilities, with the confidence to engage with stakeholders and present recommendations clearly.Local government experience: While not required, experience within local government would be a valuable asset, helping you navigate the public sector landscape.EnquiriesFor enquiries relating to the role, please Fiona Symmons - Manager Customer Experience and Engagement on ****** enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.Submitting your applicationPlease use your cover letter to demonstrate to us that you have what is needed to 'thrive' (as noted in the Success Profile) and to tell us more about you and why you want to work for us.To be eligible to apply for this position you must have the right to work in Australia permanently.At the City of Stonnington we stand for community.
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