Position Purpose The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage.
Key Responsibilities Complete all computerised logs and incident reports, ensuring that all relevant information is relayed to the appropriate persons. Conduct regular preset and manual patrols of the monitored area. Identify and prevent illegal and/or inappropriate behaviour, which has the potential to alarm or heighten the risk to members of the general public. Promptly report all possible unlawful and anti-social matters to Queensland Police. Assist council and Police with the management of emergency situations as required. Control access to site. Monitor council and security two-way radios. Qualification Current Security Licence + Monitoring Subclass Certificate II Security Operations Gallagher Systems Administrator Certification (desirable) Microsoft Office training (desirable) Skills Exceptional customer service skills Superior communication skills both written and verbal Basic computer literacy skills Experience Previous CCTV monitoring experience will be highly regarded. Ability and experience writing detailed incident reports. Experience using access control systems (Gallagher will be highly regarded/advantageous). Experience using CCTV software (Genetec will be highly regarded/advantageous). Experience working in a corporate environment. Experience working in a team environment. Benefits & Culture Friendly and inclusive environment. Growth and development are supported and promoted. A discount program where employees, and their family members, can save at over 400 retailers Australia wide. A well-being program that provides advice about mental, physical, and financial well-being. An Employee Assistance Program (EAP) that is available to employees and their families. Cultural diversity is valued and supported. Emphasis on learning and development, where a state-of-the-art LMS is available to all employees. Diversity Statement Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
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