Contracts Administration (Administration & Office Support)Full timeAdd expected salary to your profile for insights.We are Western Australia Return Recycle Renew (WARRRL). We are the team that has been leading the recycling revolution, that is Containers for Change. We have developed and supported a strong, diverse network of 270 refund points, providing employment opportunities through social enterprise and not for profit organisations. In just over 3 years, we have saved over 3.1 billion containers from landfill. Our success is echoed by the container recovery rate increasing from 33% to 63.8% in that time. With our new strategic plan just being launched, our vision is to create a circular economy for containers, promoting positive social and environmental impact. To find out more, please visit our website www.warrrl.com.au.The OpportunityWARRRL is growing and with the rollout of our new strategic plan, we are looking for more trailblazers to help us deliver it!We have an exciting opportunity to join our Network Delivery Team as Contract Manager. Reporting to the Network Contract Manager, you'll be responsible for ensuring contract compliance, managing performance, and fostering strong relationships with our Refund Point Operators (RPOs). These operators are essential to the success of our container recovery pursuit, with over 70 RPOs situated across Western Australia. You'll play a pivotal role in maintaining network and internal standards, ensuring compliance, and promoting effective use of systems and processes.Key Responsibilities:Operational Management: Provide end-to-end management of Refund Point Operators within your portfolio, ensuring they meet all compliance, safety, and performance standards.Strategic Planning: Lead and support continuous improvement initiatives and project implementations to enhance network efficiency and effectiveness.Contract Management: Conduct annual business reviews on RPO contract KPI performance and improvement plans.Stakeholder Relations: Build strong relationships with key stakeholders across the organisation, actively engage and manage stakeholder expectations, gather feedback, and provide regular updates on issue resolutions and system enhancements.This is a full-time opportunity based in Subiaco, ideal for someone passionate about operational excellence and committed to driving network success through compliance and relationship management. This role will require regional travel on a quarterly basis.About You:To be successful in the role, you will have experience in the following:Excellent customer service and relationship management skills.Demonstrated adherence to systems and processes with a commitment to process improvement and operational efficiency.Experience in operations or customer-oriented roles would be desirable.Strong problem-solving and analytical abilities to address operational challenges.Willingness to learn and adapt to new technologies and tools.A collaborative mindset with the ability to work effectively in a team environment and with external partners.Good organisational skills and attention to detail to manage multiple responsibilities effectively.Strong verbal and interpersonal communication skills.Previous experience working in Indigenous communities will be highly regarded.Our Culture and Benefits:WARRRL is strongly committed to fostering a workplace culture that is safe and accessible for all. We are driving diversity and inclusion as part of the way we work, with our first reconciliation action plan almost complete. All applicants self-identifying within their cover letter as Aboriginal and Torres Strait Islander will be guaranteed an interview.Working in the heart of Subiaco, close to public transport and great cafes.An extra 3 days annual leave over the Christmas period.One wellbeing day and one volunteer day per year.We make a positive impact on the environment.Amazing flexible working options.Great parental leave benefits.Regular team days and social club activities.Access to our wellbeing benefits and perpetual discounts providing discounts and special offers on entertainment, clothing, homewares, gift cards, technology, travel, dining, and more.Membership to LinkedIn Learning.Access to salary sacrifice.We look forward to receiving your application and can promise that every application will be read by our Talent Team and all applications will receive a communication from us.For more information about the role, please contact Ben Raisbeck, Head of Network Delivery.Applications close at 5pm on 3 December 2024. Please note, WARRRL reserves the right to hire prior to the closing date.How to Apply:If you think this is the right role for you, please apply by submitting your cover letter (no more than 2 pages) and C.V., addressing the 'About You' section above.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a contracts manager?Do you have experience in a role that requires relationship management experience?What's your expected annual base salary?
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