Organisation: Department of Justice and Community Safety
Occupation: IT and Telecommunications
Reference: VG/1817988SEP2024
Job posted: 11/09/2024
Closes: 25/09/2024
Classification: VPSG5
Job duration: 30/06/2025
Salary Range: $109,730 - $132,764
At the Department of Justice and Community Safety, we're looking for people who want to make a difference. We embrace diversity and strive to have a workforce that reflects the community we serve. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers .
Fixed term until 30 June 2025 – Full time opportunity
VP5 salary: $109,730 to $132,764 plus superannuation
The Department of Justice and Community Safety is seeking a Contact Centre Administrator to provide a critical role within Corporate Services and Infrastructure.
About the Business Unit
The department delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.
About the Role
The primary purpose of the Contact Centre Administrator is to provide professional service, expertise, advice and support of the department's contact centre environments. The role will support the department's Genesys Cloud contact centre environment including integrations with Salesforce and ensure the contact centre technology is performing to the satisfaction of key stakeholders.
Some of your duties will include:
Designing, documenting, and implementing solutions to support the department's contact centre operations.
Completing regular system audits, maintaining accurate records of the contact centre environment.
Investigating and resolving complex platform issues, serving as the escalation point for critical incidents.
About You
To be successful in this role, you will have:
Demonstrated experience in supporting cloud contact centre environments including defining business requirements and call flow mapping.
Strong stakeholder management skills to build and maintain effective relationships.
Qualifications
Qualifications or equivalent experience in Telecommunications and Genesys Cloud is highly desirable.
Demonstrated experience with implementation of Genesys Cloud integrated with Salesforce CRM.
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter.
The successful candidate will be required to undergo pre-employment checks which may include national police checks.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
To apply for this role, you will be redirected to the Department of Justice and Community Safety job application system.
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