About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. Your day to day As the Conference & Events Operations Manager, you will manage all conference events and ensure quality service and standards are maintained to deliver a memorable guest experience. You will maintain a high standard of health and safety for guests and colleagues. You will be responsible for managing the daily activity plan, assigning work and ensuring events have the adequate resources to ensure a smooth guest experience. You will continuously develop your team and their performance through coaching and constructive feedback, creating performance and development goals for colleagues. You will ensure that all guests are satisfied with their experience, assisting with their requests, complaints and listening to feedback. You will ensure all banquet and event spaces are kept tidy and properly stocked to anticipated business volume, notifying of any repairs or maintenance required in a timely manner. Under your supervision, the Conference & Events beverage stock is monitored and controlled to ensure the correct levels are maintained. Handle food and beverage inventory procedures and ordering. Determine minimum and maximum stocks for all food, beverage, material, and equipment. You will also be required to have a thorough understanding of new systems including HUB, foodbuy, Infrasys and Kronos upon implementation. Conduct training for other colleagues where needed. What we need from you We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations. You must have the ability to relocate and live on Hayman Island, Queensland. At least 3 years' prior experience in a Food & Beverage leadership role, prior exposure to and understanding of complex conference, events and bespoke dining, flexibility and adaptability to various situations and excellent time management are required. What we offer World-class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers. Please visit Careers - InterContinental Hayman Island Resort here for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQs. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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