Community & Programs Advisor (Brisbane)

Join to apply for the Community & Programs Advisor (Brisbane) role at ACS (Australian Computer Society)About The LabsThe Labs is a dynamic platform that supports Emerging Tech Entrepreneurs and their Communities in solving global problems through technology.
We provide national connectivity for our community of Entrepreneurs, Mentors, Talent, Partners, and Industry, offering access to knowledge, news, and talent to fuel innovation in Australia.
Our programs are tailored to support founders at every stage, from startup to scaling through education, resources and by connecting them with mentors, partners, and industry experts.About The RoleAs the Community & Programs Advisor, you will play a vital role in driving engagement, coordination, and delivery of programs and events across our innovation community.
Reporting to the Strategic Partnerships & Engagement Manager, you'll take the lead in ensuring seamless experiences for our members, partners, and stakeholders.This role is a perfect fit for a proactive, highly organised professional who is passionate about startups, community building, and emerging technology.Key ResponsibilitiesCommunity & Program Engagement – Lead the coordination and delivery of in-person and virtual programs and events across The Labs network.Event & Membership Operations – Ensure smooth execution of events, manage logistics, support digital content updates, and track engagement metrics.Stakeholder Collaboration – Act as the key liaison between members, mentors, partners, and industry leaders to drive meaningful connections.Customer Service & Member Support – Handle member inquiries, onboard new members, and enhance community engagement initiatives.Process Improvement – Continuously refine operational and administrative processes to improve efficiency and effectiveness.About You2+ years of experience in operations, logistics, or event management.Strong customer-centric mindset with excellent communication and problem-solving skills.Highly organized with the ability to manage multiple priorities in a fast-paced environment.Comfortable working with marketing tools, digital platforms, and social media.Passion for the startup ecosystem, innovation, and technology.Our Benefits IncludeHybrid work environmentAdditional leave including up to 3 gifted days p.a., a recharge day, and floating holidays to celebrate what's important to youCollaborative work cultureExtensive training and development opportunitiesComplimentary membership to the ACS and the many benefits associated with the membershipNFP Salary Packaging – meaning you pay less tax and have more take-home money to spendEmployee Assistance Program (free and confidential counselling services)10 weeks of paid parental leaveSeniority level: AssociateEmployment type: Full-timeJob function: OtherIndustries: Non-profit Organizations
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