Communications Change Lead - Metro Tunnel ProjectJob posted: 20/11/2024
Organisation: Department of Transport and Planning
Occupation: Communications, Marketing and Media
Reference: 6125
About the Role Full time – Fixed term to December 2025 The Communications Lead is accountable for developing and delivering communication and engagement for the major network service change that will occur when the Metro Tunnel opens. This is a high-volume, fast-paced delivery communications role. Applicants need to be organised, detail-focused, adaptive to changing information, responsive to internal and external stakeholders, and able to interpret technical information into plain English. This role will suit someone who is process-driven and can adhere to a delivery schedule, can write communications plans, collateral and deliver consultation and has an interest in public transport.
Produce comprehensive communication plans and collateral for use across traditional and digital channels, define messaging and channels, transfer technical terminology to easily understood language, reflect potential issues and propose mitigations.Partner with project teams to gain a deep understanding of the project, and understand the communications needed to meet the delivery remit.Deliver communication and engagement plans at a high standard, with identification of risk mitigation strategies within outlined timeframes.Work with VIDA, MTPO and the broader transport portfolio (including alliance partners, transport operators and other transport agencies) to ensure a consistent and clear message is delivered to the public.Build strong and trusting relationships with internal stakeholders within Network Services Change division, Modal Planning teams and DTP marketing and media teams.Innovative solutions that improve communication, engagement and performance have been developed and implemented.KEY SELECTION CRITERIA We are looking for a candidate who excels in interpersonal skills, able to detect underlying concerns, emotions, and interests in interactions with others. The ideal person will be genuine and sincere in their approach, while also presenting an objective view of differing positions to achieve the best outcomes for both individuals and the organisation.
The successful candidate will be adept at communicating with impact, identifying the key messages and information needed for effective decision-making, and providing high-level advice on how to influence target audiences.
They will also demonstrate expertise in project delivery, defining tasks, coordinating work activities, and monitoring progress to ensure that agreed outcomes are met, taking corrective actions when necessary.
We are seeking someone who has strong stakeholder management capabilities, able to navigate and address complex, often competing stakeholder needs, and facilitate innovative solutions to resolve issues.
Additionally, the candidate should have a solid understanding of the political and organisational context, recognising the pressures that the organisation faces and the factors that shape its climate and culture.
QUALIFICATIONS AND EXPERIENCE: Required An appropriate tertiary qualification or equivalent experience in marketing, communications, or similar discipline.Advanced knowledge of the operations of the transport network.What we offer Meaningful work making Victorian communities more accessible and liveableProfessional growth and development opportunities across the department and the wider Victorian Public ServicesA hybrid working model focused on collaboration and teamworkOptimal work-life balance initiatives including flexible working arrangementsOpportunity to work across multiple urban and suburban hubsWe prioritise the development of a safe and inclusive cultureCulture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply Non-DTP Employees (Including VPS outside of DTP) Create an account by clicking the 'Apply' button and follow the prompts. For help, click here for Quick Reference Guide.
Applications close at 11:59PM on Thursday 5th of December 2024. Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications.
For more information, contact Jane Thomson, Communications Manager – Metro Tunnel Timetable Change via ****** Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.
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