Are you a Collections Specialist or want to become one? Then keep reading; you may be the new team member we are looking for.
Who are we? IPF Digital Australia (trading as Credit24) is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico, we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.
We're a team of high-energy and passionate people who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do. We embrace the pursuit of ensuring a great work-life balance for all. We work hard; however, we acknowledge the importance of flexibility and balancing our internal and external priorities. We also practice a culture of consistently reflecting and celebrating our wins and achievements with one another.
The role We are looking for a driven and passionate Collections Specialist to join our dynamic collections team. The Collections Specialist will be responsible for maintaining relationships, handling reminder calls, and managing customer account balances whilst ensuring all processes are followed. This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.
Responsibilities Here's an example of your day-to-day:
Manage reminder calls and customer account contacts using a fast-paced dialler system. Manage other correspondence with customers who are paying late. Provide exceptional customer service regarding repayment issues, processes, account adjustments, discrepancies, and short payments. Reconcile customer disputes. Establish payment plans for customers who may need them. Identify customers who may be experiencing financial hardship. Maintain detailed and accurate records for interactions, contact details, collections work, and all other activity related to the management of customers. Requirements Here's what experience we need from you:
An eye for attention to detail. Ability to work autonomously and also as part of a team. Proactive and self-motivated with a 'can-do' attitude. Fluent in verbal and written English. Empathy and a passion for customer experience. Great problem-solving skills. Be flexible and welcome change/improvements. Proactive and performance-driven nature. What we can offer you Global exposure. Office weekly breakfasts. Snack bowl. Friday happy fridge. Various team-building events. A true people-first and family culture. Employee assistance program. Development opportunities. Hybrid working model - with flexible work from home arrangements. Sound good? We all think so at IPF Digital. Click apply now to join our IPFD Fam!
To be eligible for this role, you will need to have permanent residency or be an Australian citizen.
IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce. All employment will be based on merit, competence, performance, and business needs.
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