Brighter TogetherOur mission is to make sustainability affordable and accessible for everyone.By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the Year in 2020 and won the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human-first approach to business. As a business, we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!We value different perspectives, skills, and backgrounds and have been recognized for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).Like what you've read so far? Read on for info on this role!About the roleAs a Payment Solutions Officer, you will help manage a portfolio of accounts effectively to reduce the overall arrears rate for the wider business, always striving to deliver an excellent outcome for our customers even in times of hardship.Help handle incoming and outgoing phone and email inquiries related to payments, manage customer requests, review account adjustments, and resolve issues with client payments.Identify the cause of customer overdue payments and engage in discussions to find solutions, such as setting up payment plans.Recognize early signs from customers who might be facing financial troubles or suggesting problems with their cash flow and take appropriate actions in line with regulatory requirements.Be responsible for managing and monitoring designated accounts. This includes handling customer calls, making account adjustments, handling minor balance write-offs, conducting customer reconciliations, and processing credit memos.Create and uphold productive and collaborative working connections.Engage in training sessions and receive consistent ongoing coaching and assistance.Please note that this is a 12-month contract to start in December 2024.About youYou are an outstanding communicator. Your interpersonal, motivational, and relationship-building skills are second to none. You can flex your communication style to respond to many different types of people. You'll engage with a wide variety of customers in this role.Your ability to think critically and problem-solve, while exercising a strong attention to detail, is strong.You are highly empathetic and are comfortable liaising with customers who may be challenging. You seek to understand where your customers are coming from.Troubleshooting and problem-solving come naturally to you. You have a knack for fixing things and getting to the crux of the problem.You have collections experience using email and phone, with both inbound and outbound customers.BenefitsWe're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity, and balance between office engagement and remote flexibility. Our in-office days are Tuesday, Wednesday, and Thursday.Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly - Thursday social event, where you can catch up with colleagues over a drink, snack, and a game of table tennis. We also host a catch-up club every Wednesday where staff can grab a coffee with colleagues.We want our employees to share in Brighte's success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).Snacks galore - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.End-of-trip facilities. Cycle in to work, lock up your wheels, and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.Diversity and InclusionAt Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.Please note that as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering, and bankruptcy checks.
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