Client Support - Insurance

The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.
JB Hi-Fi Group is the perfect place to power your career, and we're excited to hear from you.
Why join JB Hi-Fi Group? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description As the Client Support - Insurance professional within our insurance team, reporting to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies. Your responsibilities will include, but are not limited to, the following:
Liaising with Insurance Companies, insured customers and JB Hi-Fi Group Stores Validating and quoting consumer electrical products for insurance replacement. Inbound and outbound calls (no sales-related calls) Preparing orders and managing ongoing caseloads. Meeting KPIs and deadlines in line with Insurance Company Service Level Agreements This hands-on role in a fast-paced environment will suit a professional with similar experience and isn't afraid to roll up their sleeves!
Qualifications Your strong customer service skills and keen eye for detail will hold you in good stead and see your success in this role. You will also possess:
A friendly, professional, and calm phone manner A high level of attention to detail A strong desire to be proactive. Proficiency in time management and multitasking Knowledge of consumer electronics and white goods (not mandatory but highly advantageous) Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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