Client Services Officer

We are looking to recruit a Client Services Officer for our growing business. This is a permanent, full-time position. The applicant should have a very high attention to detail, be capable of managing jobs across multiple platforms, have a high level of customer service experience, and strong technology proficiency. A level of pool knowledge would strongly benefit the applicant; however, this is not essential. The successful applicant will work alongside the Managing Director across all aspects of the pool servicing business.
Work hours: 37.5 hours work week. Mon - Fri, 8am - 4pm
Responsibilities/Skills: Scheduling and management of servicing appointments Maintaining databases and customer history Customer service: face-to-face, email, and phone. Dealing with correspondence, complaints, and queries. Opening and closing of the office/store Liaising with staff, suppliers, and customers, keeping up to date with all product changes and improvements. Assisting in quoting new work Managing supplier orders and customer invoicing Handling warranty claims and equipment repairs Working with and directing pool technicians in the team, as required Be willing to engage in further training and professional development High attention to detail and technologically proficient Be able to work autonomously Job Types: Full-time, Permanent, $30-40 per hour depending on your experience and suitability to this role.
Please apply by sending your current resume with cover page expressing why you would like to join our team. We are seeking an immediate start, so please advise of your current location and availability to start. Many thanks for your applications.
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