Client Service Officer

Client Service Officer Location: Multiple locations across Northern, NSWMultiple ongoing positions currently available in Charlestown, Newcastle, Lismore and Tweed HeadsSalary: Clerk Grade 2/4, $77,795 - $90,001 pa plus superannuation & annual leave loadingGreat work-life balance - 35 hour working weekGenerous leave entitlements including Flex Leave, flexible work practices and access to the Fitness PassportAbout Us Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
In partnership with the community, industry, and individuals, we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed, and achieve sustainable futures.
We are looking for Client Service Officers across multiple locations including Gosford, Wyong, Newcastle, Charlestown, Lismore and Tweed Heads.
A Talent Pool will also be created for Gosford and Wyong locations which will move to a centralised location in Tuggerah this year.
Your Role As a Client Service Officer, you'll be the first point of contact for individuals in need, guiding them through the housing system, offering support and solutions while connecting them to essential services.
You'll play a pivotal role in ensuring those at risk of homelessness receive the support they need.
You'll be part of a supportive, motivated team, focused on making positive changes in the community, empowering individuals and improving lives.
What you'll do In this role, you will be working closely with a range of support services and clients, either out in the community or in clients' homes, delivering housing assistance tailored to their needs.
You'll have the opportunity to be part of two key teams:
Our Access & Demand Team: Assist with client enquiries in-person over the phoneProcess and assess applications according to relevant legislation, policies, and proceduresCollaborate with the team to achieve key performance indicators (KPIs) through shared goal settingEnsure positive housing outcomes for clients, assisting them to maintain their tenanciesUse a range of technologies including various online communication tools and programs.Engage with local outreach services and homelessness initiativesOur Tenancy Team: Visit tenants in their homes on a regular scheduled basisProvide assistance to clients both in-person and over the phoneProcess applications and enquiries using relevant legislation, policies, and proceduresCollaborate with the team to achieve key performance indicatorsBuild strong relationships with local community stakeholders to support tenancy sustainabilityUse a range of technologies including IPAD, online phone system and online formsWhat we're looking for Can work independently and as part of a teamHas strong relationship building skills with internal and external stakeholdersIs committed to a culture of teamwork, excellence, and continuous improvementProvides empathetic and client-focused customer serviceHas the ability to utilise technology to support their workWhat We Offer A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Applications close Sunday 27th April 2025 at 11:59pm AEST.
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Krystal Moores on 0477 861 449 or ******.

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