2 * Max term Full time and 1 Max term part time | Until November 2025 Location: Coffs Harbour, NSW Salary: $75K plus super with additional salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Find out more about us and our purpose.
Your Opportunity We are seeking a Client Service Officer to provide support services to our clients and stakeholders in their housing and access needs.
You will need excellent customer service and admin skills and some prior experience working with vulnerable people in the community.
These roles are until November 2025 with a possibility of extension.
Your key responsibilities will be to: Handle general inquiries both over the phone and face to face and provide high quality customer service Undertake initial screening and assessment to determine client's housing needs and eligibility for assistance Maintain and update a range of reports, client records are up to date and information meets MAH standards Supporting a variety of teams including tenancy and maintenance as required Develop working relationships with range of external and internal stakeholders and also with other Access and Demand service providers Actively support and encourage collaboration the Community Development team to achieve positive outcomes Requirements for Success Minimum 2 years of experience in community/social sector with understanding of social housing Experience in MS office products Extensive customer service skills both face to face and over the phone with strong administration experience Excellent written and verbal communication skills Ability to work in a fast paced and changing work environment both as a member of the team but also in their own Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.
Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email ****** or visit our Careers page for additional contact details.
We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ****** Your benefits Rewarding work – every day you know you're making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Generous discounts with health insurance and major retailers Free external, confidential counselling and access to chaplaincy support.
How to apply Click 'Apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received.
Please apply as soon as possible to be considered.
Thank you