Client Relationship Manager - Health And Benefits

The position will manage and grow a portfolio of small to medium clients and support Senior Client Relationship Managers with portfolio management. This involves ensuring our clients' H&B needs are identified and met through consulting on group insurance, medical insurance and other benefits advisory services.

**The Role**
- Manage a portfolio of small to medium new and existing clients
- Support Senior Client Relationship Managers with portfolio management
- Negotiate terms with providers on behalf of your clients that meet their requirements such as renewals, claims and any other broking support services
- Conducting remarketing of programs and provision of consulting updates (market updates, legislative changes, benchmarking, and best market practice)
- Placement/establishment of the policy/program and management of annual renewal processes
- Managing administrative responsibilities of the portfolio through accurate, efficient and timely responses to day-to-day queries and policy documentation
- Conduct education sessions for employees and employers on H&B insurance policy/programs
- Provide input to new business opportunities to support growth and profitability
- Work with the nominated opportunity/tender team and provide input as per agreed tender timelines
- Maintain up-to-date knowledge of market trends, legislation changes, vendors, and capacity within the industry
- Undertake continued professional training and ensure compliance with the provisions of RG146
- Assist with various H&B projects.

**The Requirements**
- Industry related qualifications and a relevant business degree are desirable
- Compliance with ASIC RG146 or willingness to complete training on commencement
- Knowledge and understanding of the General and Life insurance market
- Some knowledge of the health insurance market is desirable
- Ability to manage client relationships including at HR Director/CFO level
- Broad understanding of employee benefit offerings
- Sound oral and written communication skills both on individual and small group basis
- Broad understanding of business, legal, economic, and financial services environment
- Prior experience in the H&B market is desirable

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.