Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
SUMMARY
An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will work directly with client users, internal project managers, and the supplier sales reps. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. If you live within 30 miles of an Avetta office, this role will follow a hybrid work model.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and oversee campaign launches, using best practices to ensure desired outcomes.
Collaborate with internal teams to facilitate a smooth transition from Client Campaign Manager (CCM) to Customer Success Manager (CSM) after launch.
Generate and manage campaign reporting to meet client SLAs, ensuring efficiency and quality for customers.
Handle customer escalations and maintain regular reporting updates.
Work alongside Customer Success Managers (CSMs) and Account Managers (AMs) and, when necessary, support on-site.
Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert.
Support the Supplier Engagement Representative (SER) team with campaign outreach as needed.
Disseminate critical client specific information to internal teams.
PREFERRED QUALIFICATIONS:
4-5 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles.
Candidate must display high energy, high passion level, determination, and perseverance.
Candidate must display comfort level with working with and committing to aggressive goals.
Professional phone presence and excellent communication skills are required, both written and verbal.
Ability to work independently and as part of a team.
Able to work in a fast-paced, self-directed entrepreneurial environment.
Excellent time management skills.
Strong Decision-making, problem resolution, and creative thinking skills.
Able to multi-task the activities with shifting priorities.
2+ years of CRM (Salesforce.com) experience.
Experience with Microsoft Office suite of products.
Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team.
METRICS THAT MATTER:
Supplier list management
Yield percentage of managed campaigns
Client feedback management
Reporting accuracy
Use of best practices
Client survey scores
PREFERRED EDUCATION, TRAINING AND EXPERIENCE (if applicable):
Bachelor's degree
Project management certification or training is a plus
LI-Remote
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