Other (Community Services & Development)
Government - State (Government & Defence)
Full time Location: Footscray, Bendigo or Dandenong, with blended work from home/office arrangement
Salary: circa $70k plus super
About the Team The Client Engagement Team, part of State Trustees' Financial Administration department, is newly formed. Client Engagement Consultants collaborate with Senior Consultants, the Team Leader, and other internal stakeholders.
Our core service is to support clients in achieving financial security, managing legal interests, and accessing entitled benefits. These clients' financial affairs are administered by State Trustees as determined by VCAT.
About the Role As the 'face of State Trustees' for our Client Engagement Program, you will play a critical role in engaging with our existing clients through:
Travelling to visit clients within a pre-determined area of the StateMeeting with clients within their private and supported residencesCommunicating with a wide variety of individuals requiring varying communication techniquesWorking closely with clients, family and support workers to achieve positive outcomes for vulnerable clientsReaching challenging but achievable KPI's to ensure that State Trustees wider business needs are being metThis is a challenging and immensely rewarding role that will require you to think outside the square and apply your excellent problem-solving skills.
Skills and Experience Relevant experience in a human services fieldAbility to prepare commercial standard correspondence, reports and recommendationsActive listening and well-developed professional communication and presentation skillsWell-developed relationship management skills with the ability to make connections with diverse clientsAbility to make decisions and communicate with empathy and compassionUnderstanding and experience dealing with clients with a disability and/or difficult or sensitive issuesStrong focus on client service delivery excellenceProficient in the use of MS Office suiteHighly motivated self-starterA full valid unrestricted Victorian driver's licenceThis role will require the successful candidate to utilise their own fully insured motor vehicle of which you will be reimbursed for kms used.
Employee Benefits Health and well-being programsFlexible working conditionsEducation assistancePurchased leaveEmployee assistance programReward and recognition programFree Will preparationEmployee social clubMost importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.
Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together and we bring our best.
How to Apply Ready to join us? Click Apply to start your application and include a cover letter and resume.
We are an Equal Opportunity employer committed to diversity, fairness, and respect. We welcome requests for reasonable adjustments and strongly encourage applications from Aboriginal and Torres Strait Islander people.
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