In a life without sound, our work provides meaning.
As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.
To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location:
Brisbane, Australia
Client Care Representative | Clinical Administration | Casual - Queensland
Love interacting with people and providing 5-star customer service?
Want to make a difference in people's lives?
Looking for a role with purpose and potential?
We're looking for enthusiastic and hands-on customer service and admin professionals to join our team and provide support at our hearing clinics in
Brisbane, Sunshine Coast, Gold Coast, and Toowoomba.
In this diverse client-facing role, you will have the rewarding opportunity to assist our predominantly older clientele with their hearing health, delivering exceptional service with care and compassion.
Full training and ongoing support will be provided.
We are seeking 3-4 casual team members, across multiple locations.
Our clinics are generally open between Monday and Friday, 9:00 am - 5:00 pm.
Flexibility and a customer-first mindset are key as you will be stepping in where support is needed most.
What will you be doing?
Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics
Learning and competently using a range of software and applications
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience, self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team
Focus on results and the best possible outcomes for both our clinic and our clients
An interest in learning about features and basic repair/maintenance of hearing aids
Prior experience in customer service/admin
What's in it for you?
Competitive remuneration package including base salary plus monthly performance bonuses
Salary packaging options
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer
We team up.
We grow talent.
We collaborate with people of diverse backgrounds to win with the best team in the market place.
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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