Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location: Kingaroy, Australia
Position: Client Care Representative | Clinical Administration | Casual - Kingaroy
Job ID: 155693
Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives? Looking for a role with purpose and potential? We're looking for enthusiastic and hands-on customer service and admin professionals to join our team and provide support at our hearing clinic in Kingaroy, Queensland. In this diverse client-facing role, you will have the rewarding opportunity to assist our predominantly older clientele with their hearing health, delivering exceptional service with care and compassion. Full training and ongoing support will be provided.
Work Schedule: Casual team member to provide support Monday to Friday, from 8:30 am to 4:30 pm. Flexibility and a customer-first mindset are essential, as you'll be stepping in wherever help is needed most.
Who are we? Connect Hearing is a leading provider of hearing health care services with a network of 200+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing? Welcoming our clients and managing their experience for optimal outcomes Scheduling and confirming appointments for our clients Providing administrative support to our Clinicians (Audiologists/Audiometrists) Efficiently managing the day-to-day operations of our clinics Learning and competently using a range of software and applications What do you need to be successful in this role? A passion for delivering an amazing client experience Great communication and active listening skills Resilience, self-motivation and lots of energy Excellent organisational and time management skills Ability to work autonomously and effectively within a team Focus on results and the best possible outcomes for both our clinic and our clients Intermediate computer skills An interest in learning about features and basic repair/maintenance of hearing aids Prior experience in customer service/admin What's in it for you? Competitive hourly rate Salary packaging options Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform Opportunity to grow and develop in your role and beyond A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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