Apply your customer service skills in a unique environment.Use your compassionate nature to work with an empathetic teamWork for a market leader with great benefits and a strong workplace cultureForming part of the wider InvoCare Brand, we are the leading provider of pet cremation services in Australia with a national footprint.We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.This is a Full time Position.Duties of a Client Care Coordinator:Provide professional pet aftercare services with compassion and empathyManage client enquiries across various platformsCoordinate information between client care, preparation, operation, and cremation teams for smooth service deliveryAssist clients during viewings and collection of ashes with professionalism and empathyPrepare client viewing rooms and ensure they are up to high standardsManage client payments across payment services like ZipPay, Afterpay, and Vet PayEnsure accurate and timely data entry of client and veterinary informationAbout you:Exceptional customer service skills; you're an effective and clear communicatorIntermediate Microsoft Suite experienceStrong organizational skills and thrive in a clean and tidy environmentAn ability to handle deceased pets in a professional manner when requiredAbility to effectively manage multiple tasksMaintain a positive and professional attitude whilst under pressureBenefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families that help them celebrate the lives of those they loved.Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service.The benefits you can receive include:Reward and recognition programsTailored induction and training programsWell-designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experienceNetworking opportunities across the business and with peersBirthday and paid parental leaveFree access to Employee Assistance ProgramWe are a diverse workplace and equal opportunity employerHow to Apply:InvoCare is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth.If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.To learn more about careers at one of the InvoCare brands, please visit our careers page: InvoCare Careers
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