Opens: 03/30/2024We are not accepting applications for this position at this time.Closes: 04/12/2024Salary: $42,669.95 - $57,248.67 yearlyJOB DESCRIPTIONClass Title: CLERK 3 Garage/FleetGrade Number: 8MDepartment: Garage/FleetBureau: FleetUnion: SEIUGENERAL PURPOSEThis position performs a variety of standard and specialized clerical activities to support the Bureau of Fleet Maintenance functions, services, and all programs. Saturday and evening work may be required as part of the regular schedule. Responsible for the receipt of two-way radio transmissions and telephone requests concerning Bureau activities and relaying to proper officials or crews through verbal, written or computer-generated work orders.SUPERVISION RECEIVEDEmployee works under the supervision of the Office Manager and Bureau Manager.SUPERVISION EXERCISEDAt the discretion of the Office Manager.ESSENTIAL DUTIES AND RESPONSIBILITIESWorks from general instructions and standard knowledge of Bureau's operational policies, procedures, and routines.Ensure that the general public, in person or over the telephone, are courteously greeted. Answers their inquiry if possible or refers questions to the proper supervisor. Provide quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.Perform a variety of duties to receive and relay externally and internally generated messages (via two-way radio, Lucity work order system, Samsara, emails, city website updates, etc.).Generates, sends, and tracks all complaints, work orders, etc.Performs a variety of written communication functions including preparing correspondence, reports, grant disbursement documentation, informational flyers, etc.Generate specialized customized computer reports as requested by the bureau manager.Corresponds, both orally and in writing, with businesses and individuals.May be asked by the Bureau Manager to assist with monthly, quarterly, and annual audits.Performs specialized clerical activities to support all Bureau programs.May develop and compile agendas for meetings, attend and take minutes of meetings, records resolutions and motions, prepares and distributes transcripts of discussion, and prepares permanent minutes.Responsible for payroll, invoice payments, blanket orders, and similar items. Maintains payroll and related records.Maintains data of confidential and sensitive information.Assist Bureau Manager in training of employees of lower classifications.Refer problems and unusual situations to Public Works Operations Manager.Observes rules and practices on quality work, personal conduct, and safe, effective, and courteous service to the public and community.May be required to work additional hours, including middle and/or night shifts and weekends during emergency/non-emergency situations.Perform related work as may be required, including those of other classifications (higher and lower).DESIRED MINIMUM QUALIFICATIONSGraduation from high school.Four years of experience and thorough proficiency in computer software programs including Windows, Word, and Excel.Knowledge of the English Language and spelling; possess the ability to speak it clearly and distinctly.Knowledge of arithmetic and ability to perform general math functions.Completion of a standard high school course or GED; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.Possession of a valid Pennsylvania Driver's license.NECESSARY KNOWLEDGE, SKILLS AND ABILITIESExtensive experience and thoroughly proficient in Windows, Word, and Excel.Ability to communicate verbally and in writing and express ideas and information clearly.Knowledge of modern office practices, procedures, and equipment such as computers, calculators, fax machine, copier, etc. is essential.Ability to maintain complex clerical records, hard copies, and computerized, and prepare reports from such records.Ability to function under stressful conditions and to perform multiple tasks at a time.Ability to take information and complaints with speed and accuracy.Ability to make arithmetic computations and tabulations with speed and accuracy.Ability to prioritize work assignments.Possess problem-solving skills, ability to exercise sound judgment.Ability to read a City map.Ability to work independently with minimum supervision.Ability to deal pleasantly with the public, deal with complaints, solve problems, and maintain composure under difficult circumstances.SPECIAL REQUIREMENTSPossession of a valid Pennsylvania Driver's license.TOOLS AND EQUIPMENT USEDRequires intensive daily use of personal computer, copy machine, fax machine, telephone system, City radios, and any other office-related equipment. Will be given training on city used programs such as Eden, Lucity, etc.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently and repetitively required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to sit, talk, or hear. The employee is occasionally required to walk, stand, stoop, kneel, crouch, crawl, and smell.The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee works in an office environment. The noise level in the office environment is usually quiet. The noise level when out in the field (Special events, Yards Waste site, etc.) usually moderate to loud.SELECTION GUIDELINESFormal application, rating of education and experience; oral interview and reference check; job-related tests will be required.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.Revised: 12/12/2022
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