Claims Coordinator
Department: Claims Assessing
Employment Type: Contract / Temp
Location: Sydney
Reporting To: Claims Administration Manager
Description
Hannover Re was founded as an in-house reinsurer and started small, proving ourselves every day for over fifty years. We've grown into a company with the resources of a major player and the flexibility of a boutique one. We are pragmatic, specialised and highly focused on costs. Modest yet self-assured. All our people count - and our clients sense this.
We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.
We are seeking a Claims Coordinator to join our team. The role will be a fixed term contract starting in November 2024 until November 2025, reporting directly to our Claims Administration Manager.
Key Responsibilities
As a Claims Coordinator you will be responsible for coordinating end-to-end administration on all primary insurance claims processing. Claim types you will work with include, but are not limited to, Death, TPD, Terminal Illness and Income Protection.
Your day may look a little like:
Reviewing claim information and accurately interpreting the policy to determine claim eligibility within delegated authority.
Adhering to all team SLA's and accurately recording claim details.
Requesting medical reports and arranging medical appointments.
Liaising with external service providers and clients both via telephone and written communication.
Processing claim payments, ensuring calculations & payment letters are correct.
Assessing and paying Death claims within delegated authority.
Collating documentation and completing general administration duties, including photocopying and filing.
Supporting the processing of direct in-house funeral bordereaux and other direct claims.
Being attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps and contributing to process improvement opportunities.
Skills, Knowledge and Expertise
You will need to have:
Basic to medium level Excel skills.
Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations.
Experience working with a Claims Management System (CMS) & processing payments.
Technical knowledge in policy application and claims administration.
Excellent organisation, attention to detail and ability to prioritise effectively.
Clear and effective communication, both written and verbal.
Strong analytical, project support and problem solving skills.
Ability to work with minimal supervision and as part of a team.
It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.
Benefits
What do we offer you:
Are our values "Responsibility", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences, and honouring the people we interact with, taking the time to understand their needs and perspectives.
We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Through not only our hybrid working arrangements (2 office days per week), EAP and annual program of wellness activities, we prioritise employee wellbeing.
We offer you discounted private health, novated leasing, assistance with your home ergonomic set up for your workstation and much more!
Only together can we achieve our objectives.
We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different", then we want to hear from YOU! All you need to do is hit apply.
No agencies please.
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