Organisation: Department of Transport and Planning
Occupation: Customer Service/Call Centre
Reference: 5313
About the Role There are 4 fixed term availabilities with an end date of 30 June 2025 Reporting to the Insurance Coordinator, you will be responsible for undertaking property insurance and Disaster Recovery Funding Arrangements (DRFA) claims for natural disaster events that have impacted Victoria's arterial road network from the October 2022 flood and storm event, and subsequent events.
Build and maintain effective relationships with key stakeholders across DTP, other agencies, and external contractors.Assess and undertake the compilation of claims to meet the Department's property insurance and DRFA process from natural disaster events since the October 2022 flood and storms.Be a collaborative and supportive member of the claims assessing team.Implement, refine, and provide continuous improvement to the property insurance claims process alongside contractors and internal resources.Provide management with accurate and authoritative advice when required.Proactively support emerging priorities with an agility to shift focus to respond to reactive issues and risks to support requirements of management.Key Selection Criteria To be successful in this role, the ideal candidate will be adept at critical thinking and problem-solving, interpreting guidelines, and taking informed actions to resolve issues. Additionally, the candidate will drive innovation and continuous improvement, skilfully manage stakeholder relationships, and deliver impactful presentations and training materials.
Personal Attributes On a personal level, the candidate will be focused on outcomes, establishing mechanisms to monitor the community impact of their work and ensuring that their team's operations are designed to create positive effects. They must be highly organised, able to manage multiple tasks efficiently, and maintain a structured approach to meeting deadlines. They will foster a collaborative culture, guiding others to work together and overcoming barriers to knowledge sharing. Additionally, they will actively seek opportunities to collaborate with other teams to achieve successful outcomes.
Qualifications and Experience A relevant tertiary degree in business, engineering or public policy or extensive relevant experience.Experience in insurance claims or general process management would be beneficial.What we offer Meaningful work making Victorian communities more accessible and liveable.Professional growth and development opportunities across the department and the wider Victorian Public Services.A hybrid working model focused on collaboration and teamwork.Optimal work-life balance initiatives including flexible working arrangements.Opportunity to work across multiple urban and suburban hubs.We prioritise the development of a safe and inclusive culture.Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
IMPORTANT INFORMATION ON HOW TO APPLY Non-DTP Employees (Including Vic Public Service outside of DTP) Create an account by clicking the 'Apply' button and follow the prompts. For help, click here for Quick Reference Guide.
Applications close at 11:59 PM on Sunday 15th September 2024. Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications.
For more information, contact Trent King, Insurance Coordinator at . Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.
If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.
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