We are looking for an experienced Team Leader to coach, manage and support our growing team.
You will be based in Melbourne, thrive on working in a fast paced and busy environment in our La Trobe Street office.
The Role:
The Team Leader is responsible for the management of team performance.
You will be an excellent communicator, responsible for supervising, managing, coaching and motivating team members on a daily basis.
Ultimately, you should lead by example and engage the team to achieve their goals.
Key Details:
Full time 38 hours per week
Start date: ASAP
Fixed term contract with view to extension (25 June 2025)
Rotating roster - Must be able to work from central Melbourne office
Operational hours: 6am-12am Monday to Friday, 7am-10pm Saturday & Sundays
Open every day except Christmas Day and Easter with full availability required
Key Responsibilities:
Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
Provide floor support to the contact centre when required
Handle escalations, customer complaints and provide guidance and support to your team members
Assist with onboarding new staff
Maintain and develop relevant knowledge of campaign products and systems
Ensure clear, constructive and timely communication with key stakeholders
About You
You will need to be a strong communicator, supportive and tech savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team.
You are a leader who thrives on providing service excellence in a fast paced environment
You have demonstrated the ability to effectively coach, develop and motivate your team members
You have high level attention to detail and time management skills
You build effective relationships and know how to get the best out of your people
You understand what it means to go above and beyond for customers
You are a problem solver, a negotiator, and a conflict resolver
Does this role sound like you and you want to work in a diverse and inclusive environment?
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