We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Today, as a market leader in enterprise application software, we remain true to our roots. We engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.YOUR FUTURE ROLEWe are thrilled to announce an exciting opportunity to join our team as a Customer Officer for the APAC region of Enterprise Cloud Services. In this pivotal role, you will be instrumental in shaping and managing our journey towards a unified and competitive business, with a strong emphasis on customer engagement and relationship management.Manage appointments, enquiries, and complaints from customers or clients, accurately addressing any issues or disputes.Complete various administrative duties such as data entry, order processing, and follow-up calls.Ensure that action items are captured after customer meetings and engage with appropriate departments across SAP for execution.Facilitate high-quality briefings in alignment with the respective account teams for the Senior Vice President of Enterprise Cloud Services.Manage every customer-related topic on an executive level, collaborating with our Customer Success Board area.Leverage effective de-escalation management techniques in collaboration with internal and external stakeholders.Understand our top customers' pain points and translate these insights into actionable improvement initiatives.Collaborate with account engagement teams to develop a comprehensive view of our top customers.Define and execute strategic customer initiatives to enhance the overall customer experience.Build stronger relationships with customers, increase customer satisfaction, and drive long-term success.EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIESA minimum of 5 years of comprehensive software, professional services, and cloud experience.Demonstrated ability to lead in businesses and/or functions requiring high degrees of cross-organizational interaction.Track record in leading customer-facing, services, operations, or customer engagement organizations.Promotes a culture of trust, feedback, transparency, and values diversity.Strong methodological and conceptual skills paired with analytical thinking.Organizational talent and team player with the ability to extend trusted relationships.Business knowledge of the SaaS and IaaS markets, along with understanding of SAP's Cloud portfolio.Fluent in English, both spoken and written. Fluency in Japanese is a plus.Result-driven, persistent, self-motivated, and willing to work under pressure.Ability to communicate at C-/Executive-level with high attention to detail.Degree in business administration or applied science.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.We win with inclusionSAP's culture of inclusion and flexible working models ensure that everyone feels included. We invest in our employees to inspire confidence and help everyone realize their full potential. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 411125 | Work Area: Administration | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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