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Change Manager, Employee Awareness, Advocacy and Adoption TeamDepartment: Tech Group Services Employee Experience
Division: Technology
Location: Melbourne
About UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Change Manager in our Employee Awareness, Advocacy and Adoption Team (EAAA) you'll empower our people to thrive with a frictionless and responsive technology experience at ANZ. In this role, you'll manage and deliver change initiatives for the Digital Employee Experience Domain meeting business goals and ensuring a smooth transition for our people.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: 9 and 12 months secondment/fixed term
Role Location: 833 Collins Street, Docklands VIC What will your day look like?As a Change Manager, you will:
Lead change for small to medium initiatives, from design to delivery.Facilitate the case for change and leadership alignment.Assess and communicate the change impacts across the value chain.Use and improve the change tools and systems for successful delivery.Analyse persona / customer / employee journeys and address any impacts.Engage stakeholders and collaborate with enablement partners.Support communication, engagement and training approaches. Align communications to strategic narrative.Use data insights to make better decisions and deliver customer/user centric solutions.Develop a transition plan to embed the change and handover to BAU.Identify and escalate change risks with treatment plans.Guide the delivery team on change, culture, leadership and engagement.Apply the ANZ Change Methodology and tools in a simple and fit for purpose way.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Previous experience (3 plus years) as a Change Manager or similar, across project and change methodologies e.g., Change Management Methodologies such as PROSCI Certification & Lean Change would be an advantage.An interest or curiosity in technology and how it shapes the ANZ employee experience.A track record of delivering program change activities on time, on budget and with quality outcome.Experience in identifying and managing change impacts and risks.Strong collaboration and communication skills.Ability to synthesise complex information and make practical recommendations.Prior experience across Training & L&D activities in preparation for Change.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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