Case Assessor (Remediation)

Qualified Case Assessor (Remediation)Mandatory Requirements :RG-146 Certified (all modules)2+ years' experience in complex financial advice remediationProficient verbal and written communication skills with a customer service orientationAbility to work independently with minimal supervisionKey Responsibilities :Contact customers to understand and document complaint specifics including all relevant detailsFollow-up as required (via both email and telephone)Request relevant information including confidential documents to inform assessment of complaintsDocument customer information and case assessment work papers and outcomes in case management system in required format and level of detailDraft formal Assessment Outcome document to be shared with both client and customerDesired Skills :Proficient in ExcelLocation and Contract Term :Sydney12 Month ContractOn-site with Hybrid in the futureSecurity Requirements : Australian CitizenHow to Apply :Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. You will be required to complete selection criteria to complete your application for this role.For further information, please contact George Wright at 0405 394 106 or email ****** must be willing to undergo pre-employment screening checks which may include ID and work rights, security clearance verification, and any other client requested checks.
#J-18808-Ljbffr