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Call Centre Operator

Call Centre Operator
Company:

Cgc


Details of the offer

Job Description

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply.
Contract opportunity with the NSW State Government
Based in Parramatta, IMMEDIATE start
Provide front-line customer support to members of the public!
Responsibilities:
Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
Provide a range of administrative and support services
MUST HAVE:
Eligibility to work full-time in Australia
Inbound Call centre with 2-3 years experience is a must
The ability to work a rotating roster Monday to Friday, between the hours of 7am -7pm.
Previous experience incustomer service is ESSENTIAL.
Excellent customer service and communication skills
Must be confident working in a high volume call centre environment
Previous gov experience preferred but not essential
Must be able to starton 1st February 2020
**PLEASE NOTE** As we are experiencing VERY high volumes of applicants, please do not call through to our main phone line or send an email application as we are unable to track these applications in our system!


Source: Neuvoo1_Ppc

Job Function:

Requirements

Call Centre Operator
Company:

Cgc


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