Business Support Specialist - Pronto Cloud (ERP)Muirs is a proudly Australian-owned, fourth-generation family business delivering exceptional products, services, and expertise to help Australian industries thrive. Our commitment to innovation has led to implementing Pronto Cloud ERP, payroll, and CRM systems across our network to drive operational excellence.We're looking for a Business Support Specialist – Pronto Cloud to provide essential support to users across our organisation. This role is suited for a proactive, personable professional who thrives on helping others, building relationships, and ensuring our team members feel empowered and supported in their use of Pronto Cloud and other business systems. Please note: Hands-on experience with Pronto Cloud is mandatory for this role, so if you do not have this experience, please do not apply.About the RoleBased in a flexible hybrid arrangement (WFH and office), and reporting to the Senior Business Analyst, the Business Support Specialist – Pronto Cloud will serve as the primary point of contact for all ERP-related support, troubleshooting, and guidance. This role also involves assisting Business Analysts in identifying improvement opportunities that enhance system usability, making this an excellent entry point into our organisation with a clear path for career growth in finance support, sales support, e-commerce, or technology.Key ResponsibilitiesSystem Support and User Engagement: Act as the main support contact for Pronto Cloud (ERP, payroll, CRM) and other business systems, providing responsive and effective assistance.System Administration: Manage user accounts, permissions, and configurations, ensuring each user has the right level of access and functionality.Continuous Improvement and Documentation: Work with the Projects team, IT, and Business Analysts to enhance system usability, maintaining an accessible knowledge base for common questions, workflows, and best practices.Skills & ExperiencePronto Cloud Expertise: Extensive hands-on experience with Pronto Cloud ERP is essential.Technical and Troubleshooting Skills: Strong capability in diagnosing and resolving ERP-related issues, offering both immediate solutions and longer-term fixes.Exceptional Communication Skills: Able to explain technical and finance concepts in plain language, with a personable approach that builds rapport across all user levels.Organisational and People Skills: Efficient in managing support requests and documentation, with a people-focused approach that prioritises user satisfaction over rigid processes.Ideal Candidate AttributesApproachable and Engaging: Enjoys connecting with team members, building trust, and fostering a supportive, positive work environment.Empathetic and Patient: Provides thoughtful support tailored to users' individual needs and familiarity with ERP functions.Proactive and Solution-Oriented: Takes initiative, seeking creative, user-friendly solutions in an agile environment.Collaborative Team Player: Works well across teams, supporting a cohesive, mutually beneficial work environment.Grow Forward with MuirsCompetitive salary and career growth potential within a dynamic, forward-thinking company.Access to wellness programs, including paid parental leave and an Employee Assistance Program.An exciting opportunity to make a lasting impact on our business systems and user satisfaction as part of a people-focused, supportive team.If you're excited to bring your Pronto Cloud expertise to a role where you can make a real difference, please apply now, as we are interviewing immediately!How to apply: All applications to apply via Seek (only applicants selected for interview will be contacted)
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