Join a market-leading local business, backed by a global organisation with a great culture that cares!Work within an experienced, supportive and collaborative team environment.Rewarding remuneration and perks!If you are an exceptional and experienced leader with a passion to deliver excellent customer service, if you can build, encourage and support a team to reach their potential and deliver that level of customer service, we want you!About the role:The role entails leading the office-based customer service team and enabling the sales and operations teams in the field.The Business Services Manager is responsible for the effective day-to-day leadership and development of the customer service teams, including recruitment, training, management, and monitoring of their activity to achieve the business goals.You will enable them to support the frontline-facing operations and sales team so that they have what they need to meet customer service and sales-specific targets and to provide a high level of quality service excellence to our customers.What we need from you:Display the ambition and focus required to achieve goals/objectives to deliver outstanding customer service.Provide practical support and encourage long-term development of others to build capability.Give practical training, support, or assistance through actions and/or directions.Show ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions.Build relationships and collaborate with other heads of departments.Communicate expectations and direction, inspire others to achieve objectives, and hold them accountable to high standards of performance.Competence in Microsoft Office Packages.Basic OH&S Work Site Safety.At least 3 years of proven customer service skills, sales experience, and leadership ability.Experience in a services industry.Excellent verbal and written communication skills.A love of plants helps!About Rentokil Initial (parent company of Posh)At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people.We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.From washrooms to aged care homes, to office plantscaping and classrooms, we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
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