The Account Manager will support the Business Director and Producer in the delivery of all communications for the Telstra Best of Business Awards. You will collaborate with the agency creative and production teams, clients and agency partners to keep all the campaign communications up to date and refreshed for the annual program.
In this role, you are responsible for ensuring that the agency is meeting the client's needs and working with all the key functions that go into creating the agency's output. This involves constantly solving problems, managing internal and external expectations and communications, financial project management and driving projects to completion.
The Ideal Candidate:
You will have some experience in and understanding of data-driven customer marketing, in particular integrated, digital and CRM campaigns. You will take pride in creating best in class creative work no matter how large or small. You have an eye for detail and an organised streak. You're curious, proactive, and have a strong sense of initiative. You're collaborative and have excellent communication skills.
Key Responsibilities:
Project/campaign delivery, particularly through the production process
Managing the day-to-day project team (creative, strategy, production) liaison
Owning timelines and budgets (with input from Production)
Cost control on projects (including raising job numbers, estimates, invoicing)
Arranging project team meetings; putting meetings into diary
Working with resource management to schedule resources
Ensuring we deliver projects on time and on budget
Running tasks briefs and post implementation reviews
Contributing to Post Implementation Reviews
Voicing point of view on how we could do things better, make the work better
Experience / Qualifications:
1-2 years' agency experience in a similar role
Have a clear understanding of marketing communications and agency processes
Strong organisational and interpersonal skills and high attention to detail
Strong communication and presentation skills
Ability to work and manage multiple smaller projects autonomously from brief to completion
Ability to deliver high standards of client satisfaction, measured through feedback
Experience creating master timing plans, cost estimates
Have integrated marketing experience – preferably in customer marketing channels eg. email, web, display, social, familiarity with data and related concepts
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