Business Continuity Manager

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop. What's it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team. It's an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here. The Opportunity The Business Continuity Manager is responsible for developing, implementing, and maintaining the Business Continuity Management (BCM) and Disaster Recovery (DR) strategies for the Australian region. This role involves ensuring that Worldline is prepared to respond to and recover from disruptions, particularly in systemic and mission critical payment processing operations. The Business Continuity Manager will work closely with various first line and second line departments and manage both internal and external incoming requests related to business continuity. This role will also involve the continuous monitoring and improvement of BCM performance through a set of predefined Key Performance Indicators (KPIs). This is an excellent opportunity to join a high performing team which has the ability to shape the risk management practices. This role also provides opportunities to collaborate with the Second Line functions both locally in Australia, and globally with the Worldline Group and Merchant Services Second Line functions. Worldline currently has offices in Melbourne and Sydney and while this role will be based in Melbourne, some travel (less than 10%) will be required to the Sydney office and other offices as required. As Worldline grows within the APAC region, this role may also be required to provide support to other markets within the APAC region. Key Responsibilities Development of Business Continuity and Disaster Recovery Plans: Design, develop, and implement comprehensive BCM and DR plans tailored to the payment operations specific needs, including risk assessments, business impact analyses (BIA), and recovery strategies (based on predefined scenarios). Identify important or critical business functions and processes, particularly those related to payment processing, and establish recovery time objectives (RTO) and recovery point objectives (RPO). Collaborate with cross-functional teams to ensure that technical infrastructure, such as network segregation, data backups, and redundancy, supports the BCM and DR plans. Resilience Risk Assessment and Business Impact Analysis: Conduct regular resilience risk assessments to identify potential threats and vulnerabilities that could impact the payment operations, including cyber threats, natural disasters, and operational failures. Perform Business Impact Analyses (BIA) to determine the potential consequences of disruptions on key business functions and establish priorities for recovery efforts. Coordination of Crisis Management and Incident Response: Develop and maintain a crisis management framework that outlines the company's response to various incident scenarios, including communication protocols, decision-making processes, and escalation procedures. Lead the company's incident response team during crises, ensuring that roles and responsibilities are clear, and that actions are taken promptly to mitigate impact and restore services. Work closely with the incident response teams to ensure coordinated responses during major incidents, aligning BCM strategies with immediate response efforts. Regulatory compliance and reporting: Ensure that all BCM and DR activities comply with industry regulations and standards, such as PCI DSS, data privacy, and other relevant Australian and international best practices. Establish and monitor Business Continuity KPIs to measure the effectiveness and efficiency of BCM activities rollout. Prepare and submit regular reports to senior management and regulatory bodies, demonstrating the company's compliance with BCM and DR requirements. Manage incoming requests from regulatory authorities, such as questionnaires on resilience readiness or other compliance-related inquiries, ensuring timely and accurate responses. Testing and validation of plans: Schedule and conduct regular tests of BCM and DR plans, including tabletop exercises, simulations, and full-scale drills, to ensure their effectiveness. Analyse the results of tests and exercises, identify gaps or areas for improvement, and update plans accordingly. Ensure all employees are trained and familiar with BCM and DR procedures, particularly those in key roles. Vendor and Third-Party management: Assess the business continuity capabilities of critical vendors and third-party service providers, particularly those involved in payment processing. Ensure that vendors have adequate BCM and DR plans that align with Worldline's standards and are regularly tested. Integrate vendor recovery plans with the overall BCM strategy to ensure coordinated responses during disruptions. Stakeholder communication and training: Act as the primary point of contact for BCM-related inquiries from internal and external stakeholders, including regulators, clients, and auditors. Develop and deliver training programs to ensure that all employees understand their roles in the BCM and DR plans and are prepared to act in a crisis. Experience Minimum of 5 years of experience in a Business Continuity role. Experience in payments or technology driven organisation is essential. Competencies & Knowledge Excellent knowledge and awareness of Business Continuity and Disaster Recovery best practices and frameworks (ISO 22301, ISO 27001, CPS 232, etc). Understanding of payment systems, cybersecurity threats, and regulatory requirements affecting the payment industry is a plus. Proven experience in developing, testing, and implementing BCM and DR plans. Excellent communication and leadership skills, with the ability to manage cross-functional teams and drive organizational change. Excellent analytical and problem-solving skills, with the ability to assess risks and develop effective mitigation strategies. Excellent planning and organizational skills. Excellent influencing and negotiation skills. Good commercial awareness and industry knowledge. Results driven and ability to work under pressure. Advanced knowledge of Office products, including PowerPoint and Excel. Experience with Risk Management tools (preferably RSA Archer and ReadiNow). Multicultural and flexible mindset with the ability to multi-task and work in an international environment. Education Bachelors Degree (Technology, Risk Management, or related field). Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or similar are preferred. Benefits: At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You'll have access to a great mix of benefits, including: A range of health and wellbeing discounts for gym, nutrition, sporting gear. Learning and development opportunities to build your skills. Additional Leave options to support families, work in the community or take a career break. You'll also earn loyalty leave for your tenure. Monthly in person and virtual social events. Volunteering leave to support CSR activities. Plus other perks and benefits (e.g. novated leasing options). We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families. Shape the evolution: We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. Learn more here about working at ANZ Worldline Payment Solutions. #LI-DNI
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