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This pay rate is inclusive of mandatory 25% casual loading Our client, a large QLD Government Department, is seeking to engage an experienced ICT Business Analyst to play a key role in supporting the current digitally focused projects, with the opportunity to work on strategic initiatives, and to collaborate with technical and business stakeholders across the branch, the department, and externally with other agencies and vendors.
Key Responsibilities Gather requirements and conduct workshops for implementation of workflow automation and correspondence management across the department using D365. Elicit, validate, and analyze critical information from business and technical stakeholders and present findings to program stakeholders in a meaningful way. Investigate opportunities for process improvement in areas of complexity or to relieve business process pain points. Ensure legislative obligations are considered within the context of enterprise digital solutions. Identify issues, risks, and benefits of existing and proposed solutions and outline business impacts. Produce high-quality documentation i.e., business, functional, non-functional, and transitional requirements. Ensure traceability of requirements throughout the project lifecycle. Manage tasks, working autonomously or as part of a project team, achieving objectives with limited supervision and within specified timeframes. Technical Skills and Abilities The ideal applicant for this role will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role:
Demonstrated 10+ years of experience performing business analysis activities on large scale complex ICT program/projects, preferably in the public service sector with SharePoint, M365, D365, Document & Case Management Solutions & EDRMS. Demonstrated experience leading business process and system modeling activities for large scale complex organizations, preferably using Business Process Modeling Notation (BPMN) or Use Case development utilizing Unified Modeling Language (UML). Investigate business situations where there is some complexity and ambiguity and identify recommendations for improvements in collaboration with stakeholders. Facilitate input from stakeholders, provide constructive challenge, and enable effective prioritization of requirements. Establish requirements baselines, obtain formal agreement to requirements, and ensure traceability to source.
Work independently and act as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans.
Provide informed feedback to assess and promote understanding. Facilitate business decision-making processes. Capture and disseminate technical and business information.
Investigate enterprise requirements where there is some complexity and ambiguity. Identify the communications and relationship needs of stakeholder groups. Translate communications/stakeholder engagement strategies into specific activities and deliverables. Facilitate open communication and discussion between stakeholders. Stakeholder management, communication, collaboration, and presentation skills.
Experience with tools such as Jira and Confluence to manage requirements and project documentation.
Qualifications, Conditions and Requirements The following would be highly regarded: 10+ years of experience in a Business Analyst role SharePoint, M365, D365, EDRMS/DMS and Content/Document Migration experience is mandatory Tertiary qualifications in relevant fields would be well regarded CBAP, BABOK or similar BPM experience 8 Hours/day - 40 Hour working week.
The successful candidate will be required to complete a Criminal History Check.
To be considered for this position, please submit your application using the appropriate link, ensuring a Microsoft Word version of your CV is attached.
Alternatively, please contact Jacqui Deller at , quoting reference number 241442.
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