Make a genuine difference through the work you do Make a real difference for our customers and communities It's more than a career at NAB. It's about more opportunity, more moments to make a difference, and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, and grow your career.
It's a good time to see what more you can find at NAB as a Branch Manager.
The role:
Welcome to the role of Branch Manager in our vibrant Port Hedland retail branch. You'll lead a dynamic team, championing exceptional customer service and fostering team development. Your days will blend strategic oversight of branch operations with hands-on leadership, ensuring smooth transactions and stellar service. From mentoring staff to optimizing processes, you'll create a welcoming banking experience that resonates with our coastal community. Embrace the challenge of balancing operational excellence with customer-centric solutions, all while enjoying the laid-back vibes that make our branch a cornerstone of beachfront banking.
What will my day look like?
Responsible for the overall performance of your branch through coaching and mentoring, leadership, and direction. Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities. Deliver a brilliant, consistent, and engaging customer experience to our customers and partners; ensuring everyone within your team understands the importance of delivering this every time. Ensure that the standards, procedures, and systems set out by NAB remain in place across the branch. Manage performance & strategic development of the branch and its relationship with the wider Retail division. What you will bring:
Proven experience in management, with the ability to inspire and influence others. A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile. An ability to work collaboratively as a team and resilience, self-motivation, and energy to create our signature customer experience. A keen eye for detail that ensures transactions are completed efficiently and accurately. An appreciation for inclusion and the diversity of our customers. A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected, and celebrated.
Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences, and careers. To put your best application forward, we recommend reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, seek your People Leader's endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
Feel free to reach out to the Talent Acquisition Team with questions; however, to ensure we run a fair and equitable process for all colleagues, we'll often guide you to apply through the process outlined above.
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