Job Overview
We are seeking a dedicated Branch Administrator to join our team and provide essential administrative support to our branch office.
Responsibilities
Your main tasks will include, however are not limited to:
Administrative - Accounts
Raising and issuing customer sales invoices ensuring correct sales code
Raising and issuing storage customer sales invoices on a monthly basis
Load customer receipts on to our system, ensuring correct date, references and amount
Matching customer invoices and customer receipts, and customer invoices & customer credits where appropriate
Processing Direct Debit instructions for storage customers
Reviewing our Aged Debtors Report and ensuring they are complete and accurate (demonstrating a strong attention to detail)
Collecting overdue customer invoices i.e. credit control by statement, letter, email or telephone on a weekly basis
Banking and reporting to Head Office customer receipts by cheque or cash, whilst also processing and reporting customer card receipts
Recording petty cash payments and receipts detailing date, nominal code, description, net amount, VAT amount and gross amount
Reconciling bank petty cash record regularly
Sending supplier invoices/credits/statements to Head Office, ensuring that this has been approved by the Branch Manager regularly
Reporting to Head Office asset movements and carrying out a physical verification of assets on a monthly basis
Reconciling Moveware in respect of customers receipts on a regular basis
Reconciling Moveware in respect of balances due on a regular basis
Administrative - Payroll
Preparing and reporting Payroll summary of hours worked on weekly basis by staff
Sending Starter/Leaver/Amendment Forms to Head Office, ensuring that these have been filled out properly and authorised by the Branch Manager with P46/P45 on a weekly basis
Sending expense claims to Head Office, ensuring that these are completed appropriately and authorised by Branch Manager with supporting VAT receipts on a weekly basis
Sending Holiday Request Forms to Head Office, ensuring they have been completed diligently, with authorisation from Branch Manager
Sales
Respond promptly to all customer enquiries liaising with Branch Manager to arrange sales visits
Take customer through the value chain of Clockwork Removals and Storage, selling the features and benefits across the product streams by understanding customers needs.
Use move details to canvas up and down the chain
To ensure prompt and accurate production of written sales quotations to include personalised sales letter and appropriate sales literature. Execute timely follow up of designated quotes.
Send welcome letters to new customer to help build the rapport and provide a greater understanding of the benefits of using Clockwork Removals and Storage.
Follow up on quotes where no response has occurred aiming to "close the sale".
To follow up on leads generated through promotional activity, or intelligence supplied through the Branch Manager and other channels.
Handle queries from customers regarding quotes – moving toward closing the sale.
To deal with customer complaints and claims in accordance with the company process in a timely manner.
Capture casual enquiry customer details and attempt to convert to booking an appointment.
Deal quickly and professionally with email and telephone enquires
Assist in developing target markets for a variety of marketing initiatives, including Sales campaigns targeting specific market sectors.
Inform other business units of potential sales leads as appropriate.
Take payment at point of booking where appropriate
Liaise with operations to ensure bookings are made and acceptance administration is completed.
Carry out full post acceptance customer support, including move plan confirmation, customer briefing, invoicing, debt collection and post move customer de-briefing.
General Duties
Filling and maintaining accounting and payroll records where applicable
Dealing with customers' queries
Dealing with Suppliers' queries
Dealing with Employees' queries
Implement controlled processes/procedures in conjunction with company initiatives
Interface with management and staff to ensure queries are dealt with appropriately and consistently in compliance with Clockworks policies (legal, health and safety)
Minute taking during staff meetings
Assisting with Branch Moveware Issues where appropriate
Assisting the Branch Manager with processing correspondence in response to customer complaints and damage reports
Any additional duties required at the needs of the business
Skills
Strong administrative skills with attention to detailExcellent phone etiquette and communication skillsData entry accuracy and speedFamiliarity with general office procedures and clerical tasksOrganisational skills to manage multiple tasks efficientlyProficiency in using Google Suite
Job Types : Full-time, Permanent
Pay : £25,000.00-£30,000.00 per year
Benefits :
Company pension
Free parking
Schedule :
Monday to Friday
Education :
GCSE or equivalent (preferred)
Experience :
Customer service: 1 year (required)
Administrative experience: 1 year (required)
Language :
English (required)
Licence/Certification :
Driving Licence (preferred)
Work Location : In person
Reference ID : Perth
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