Box Office Manager - Melbourne Symphony Orchestra

Arts / Culture / Entertainment / Ticketing / Venues
The Melbourne Symphony Orchestra have a fantastic opportunity available for a passionate ticketing professional. Working closely within a dedicated team, this role will be well suited to someone looking to make a positive contribution to a much-loved cultural icon.
This position provides an essential service to the Marketing and Sales Department, and by extension to the wider Company, with responsibility across all customer-facing direct interactions including but not limited to Box Office, customer service, outbound campaigns and venue liaison. These interactions connect customers with single and package ticket sales, MSO merchandise, Friends of the MSO and MSO.LIVE memberships and donations.
The role works closely with the Head of Sales & Customer Experience, and is accountable for ensuring the Box Office team provides premium customer service and maximises revenue generation through ticket, subscription, merchandise, and membership operations.
The role acts as an internal champion for the Company's CRM system, and works collaboratively across many teams, as well as with key external stakeholders.
The role oversees the Box Office Supervisor and Box Office Team Leaders who, in turn, provide guidance to the Box Office team as well as ongoing support and administration of box office operations.
The successful applicant will possess the following:
Demonstrated ability in the use of a CRM systemExperience in a similar Box Office/ticketing role,Commitment towards delivering quality customer serviceDemonstrated ability to lead, develop and motivate teamsExcellent communication skills, as well as training/presentation skillsProficient with Microsoft Office, with emphasis on Microsoft TeamsDemonstrated ability to work under pressure to achieve deadlinesAbility to balance attention to detail with broader strategic prioritiesFlexibility to work outside of normal hours e.g. evenings, weekends, public holidays on occasionApplication Procedure
To apply please forward a covering letter and current resume with the subject line Box Office Manager application – YOUR NAME, to Alex Fitzgerald, People and Culture Business Partner ****** .
Applications close:11.59pm Sunday 28 January 2024 MSO is an Equal Opportunity Employer.MSO is committed to creating a diverse and inclusive environment. All qualified applicants will be considered for employment without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.
Your privacy is important to MSO. It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment. In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices. Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation.
Receive all the latest leisure news, product and event updates delivered right to your inbox!
The Complete Guide to Leisure Industry Products & Services.
Technogym is the leading company in the Wellness and Fitness field all over the world. With 2,200 employees, 14 branches in Europe, U.S., South America, Asia and Australia, Technogym exports its…
Swimplex Aquatics are a world-class company dedicated to the commercial pool, waterslide industry. We are Australian market leaders servicing all states Australia wide. Swimplex provide a full…
Welcome to AAC – makers of the world's best wristbands, lanyards, tickets, tokens and full-service print solutions. We are Australia's premier global manufacturer and supplier of…
Felton Industries is Australia's leading designer, manufacturer and supplier of quality outdoor furniture and has been supplying premium seating solutions for all sporting, commercial, community…
Stadiums and venues around the world recognise that success hinges on more than just what happens on the pitch. More than ever, fan engagement within each facility is a critical part of the overall…
Turnstile Entry Systems and Access ControlCentaman Entrance Controls' Award Winning Range of Access Control Systems includestripod & triarm turnstiles, speedgates, full height…
Aflex Inflatables are the leaders for obstacle courses, pool toys, waterparks and land-based watersides and fitness runs. They are industry leaders offering the widest range of pool, lake and beach…
Pricemark supplies a wide range of custom branded membership & RFID access products for the Health & Leisure Industry.
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!
Login to your existing account or register for a new account to submit a job to the Ausleisure website free of charge.

#J-18808-Ljbffr