Battery Electric Technical Advisor Apply locations: Dampier Time type: Full time Posted on: Posted 18 Days Ago Job requisition id: R It's not just about your career or job title It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. What are we offering you? Permanent full-time position with competitive remuneration Rewards & Recognition Program Discounted health insurance with Medibank Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc. Access to our Employee Assistance Program Who will you be working with? This role will be reporting to Lead Battery Electric Locomotive Technical Specialist. The Technical Advisor will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Where is the position located? This is a full-time role based in Dampier, WA. What will your typical day look like? Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering. Coordinate implementation of field modifications and monitor effectiveness. Develop a deep understanding of the customer's business to identify opportunities for account growth. Ensure timely resolution of customer issues and customer satisfaction. Interact with Wabtec teams regionally on issues, product development and training. Monitor Fleet performance and communicate trends to parts ordering and lead min max levels. Operate safely and under site isolation processes. Provide coaching and assistance to customer on product maintenance, troubleshooting and repair. Perform joint investigation of failed components with the customer for warranty administration. Partner with the customer to develop and have a smooth transition of BEL locomotive into operations. Achieve Wabtec internal training certification training within 18 months. Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support. Day-to-Day ERP Transactions to ensure timely material transactions. Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts. Track product performance metrics and issue recommendations for continuous improvement. Own technical fleet performance on site in regarding to product performance. What do we want to know about you? Grade A Electrical License or equivalent. Ability to effectively manage several projects simultaneously in a dynamic and fast-paced environment. Demonstrated ability to support and resolve problems with customer focus. Experience working within the Rail Industry preferably on Wabtec / GET locomotives. Strong customer service mindset. Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability and willingness to travel internationally and domestically as required. A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal. Ability to work in the Pilbara region of Western Australia namely Port Hedland. Effective problem-solving skills and ability. We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services. Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.