$75,000 – $85,000 per year + superannuation ++The Langham, Melbourne is the city's most luxurious and service-focused hotel that strives for excellence in every element of our guest's experience. It is the city's best five-star hotel and is renowned for offering guests an unparalleled level of service unavailable anywhere else in Melbourne.About the roleThis position is an integral part of a high-performing hotel team, and a key contributor to the hotel's ongoing success.Your responsibilities will include:Maintain exceptional levels of customer serviceEnsure compliance with Langham brand standardsEvaluate guest satisfaction levels with a focus on continuous improvementManage all Conference and Events floor operationsRunning the daily operation (briefing, handover, cash ups, etc.)Supervise and co-ordinate daily operation of meeting/banquet set-ups and service to ensure client specifications have been met, liaise with kitchen and F&B Service Manager to cover all aspects.Consistent check of Banquet Food and Beverage quality, Banquet services, and Plate presentation.Control of food and beverage stockOptimise sales and contain costs, identifying any areas for actionEnsure that the liquor and licensing laws are followed and understand the correct procedures for handling intoxicated and underage guestsExperience with Opera and Micros / Delphi an advantageAwareness of trends and propose ideas to build the range and quality of Conferences and EventsRecognise opportunities to use up-selling techniques, to increase the average food and beverage check.Taking care of the schedule of banquet service team rosteringResponsible for department and Individual GoalsAchieving the yearly business goals of the banquet departmentP&L understanding and reportsManaging and developing the TeamGuest Satisfaction targets (NPS)Maintain good communication and work relationships in all hotel areas and with internal and external customers including audio-visual supplierEnsure communication meetings are conducted for front and back of house team and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresKnowledge, Skills & AbilitiesStrong customer focus and ability to engage and connect with guestsAbility to multitask and prioritiseFlexibility to work a variety of shift patternsA desire to provide exceptional customer serviceAbility to work well under pressure in a fast-paced environmentExcellent attention to detailA high standard of personal presentationConfidence, professionalism and welcoming personalityBenefits and perksThis role has an opportunity for growth. We are looking for the 'right' candidates, who lead by example and thrive on teamwork to ensure the growth of the department!Previous experience in a similar role is desired. Flexibility with various shifts is required.If you think this is the right role for you, apply now! Come join our team!Skills and experienceEfficient and knowledgeable with excellent communication skills.Professionally presented, you will have a keen eye for detail and be able to work unsupervised.Hold a current Victorian RSA CertificateFood Handlers and Food Allergens CertificatesStrong wine and spirits knowledgeHave previous experience in a similar team-leading role.Availability to work across the week, weekends and public holidays.Ability to work a rotating roster with various shifts (inclusive of morning, afternoon and evening shifts – where own method of transport is advantageous).Unrestricted hoursPrevious experience with all Conferencing setups (theatre style/cocktail, formal dinners) is essential.Ability to multi-task as there may be numerous events running simultaneously from small meetings to large conferences and receptions.
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