DESCRIPTIONAWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS.You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.A day in the lifeIn this role, you'll get to:Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations, and lower costs.Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to ensure the appropriate handling, timely resolution, and escalation of support cases and customer asks.Liaise with customers during service disruptions to understand and assist in mitigating business impact.Access and learn how to use customer account tools to draw insights and address customer asks.Compile cloud services operational and cost analysis periodic customer reviews.Deliver introductory customer technical enablement sessions such as lunch and learns.Champion and advocate for customer requirements within AWS (e.g. feature request).Participate alongside Technical Account Managers in customer-requested meetings.Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating; that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.Work / Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.BASIC QUALIFICATIONS2+ years of technical engineering experienceBachelor's degreeExperience with operational parameters and troubleshooting for one (1) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environmentPREFERRED QUALIFICATIONSExperience with scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHPExperience in customer-facing business presentations covering business and technical aspects or equivalentACKNOWLEDGEMENT OF COUNTRYIn the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE STATEMENTAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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