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Assurance Lead - Internal Dispute Resolution (Idr)

Assurance Lead - Internal Dispute Resolution (Idr)
Company:

Anz



Job Function:

Other

Details of the offer

About The Role
Role Location:833 Collins Street, Docklands VIC 3008
Role Type:Full-time, 12-month Fixed-term opportunity
The Customer Resolution (CR) Portfolio comprises the Internal and External Dispute Resolution teams, Systemic Issues function, Vulnerable Customer Strategy, BCCC oversight for AR&C division. Included in this portfolio is a significant remediation program – the Augur Complaints uplift program and preparation for RG271. Project Augur (Internal Dispute Resolution (IDR) Uplift Program) has an opportunity available to become a part of this significant program of change across the AR&C Division.
As the Project Assurance Lead you will be responsible for leading Augur’s Assurance team by providing 1st line Operational Risk and Assurance management for the uplift program in Customer Resolution (Project Augur) and be required to:
About You
To be successful in the role, you will have the following:
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself.If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers
You may apply for this role by visiting ANZ Careers and search for reference numberAUS133500.
#GD4.1
About The Role
Role Location:833 Collins Street, Docklands VIC 3008
Role Type:Full-time, 12-month Fixed-term opportunity
The Customer Resolution (CR) Portfolio comprises the Internal and External Dispute Resolution teams, Systemic Issues function, Vulnerable Customer Strategy, BCCC oversight for AR&C division. Included in this portfolio is a significant remediation program – the Augur Complaints uplift program and preparation for RG271. Project Augur (Internal Dispute Resolution (IDR) Uplift Program) has an opportunity available to become a part of this significant program of change across the AR&C Division.
As the Project Assurance Lead you will be responsible for leading Augur’s Assurance team by providing 1st line Operational Risk and Assurance management for the uplift program in Customer Resolution (Project Augur) and be required to:
About You
To be successful in the role, you will have the following:
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself.If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers
You may apply for this role by visiting ANZ Careers and search for reference numberAUS133500.
#GD4.1


Source: Flexcareers

Job Function:

Requirements

Assurance Lead - Internal Dispute Resolution (Idr)
Company:

Anz



Job Function:

Other

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