Associate Systems Analyst

Associate Systems Analyst
Company:

State Street


Associate Systems Analyst

Details of the offer

Primary Purpose Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.
Essential Functions
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.
Requirements and Qualifications
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills
Excellent interpersonal, verbal, and written communication skills
Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Travel unlikely to be required.
Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.
Internal and External Contacts
Interfaces regularly in both verbal and written form with all levels of professionals.
Interfaces regularly with external customers and other parties.
Reporting Structure
Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.


Source: Neuvoo3_Ppc


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

Related offers

Client experience manager

Treasury and Trade Solutions (TTS) Client Operations in Australia provides a range of Transaction Banking products including Commercial Cards and Trade Products...


From ?? - New South Wales

Published a month ago

Account management support specialist - marketing technology

Account Management Support Specialist – Marketing Technology Big Wave Digital is pumped to be partnering with this stand-out global MarTech firm. They have...


From Big Wave Digital - New South Wales

Published a month ago

Cafe allrounder

We are seeking a mature Barista/Cafe All Rounder for our small family owned & run Cafe/Bakery in Mordialloc. The position is a Full Time position, approximately...


From Public Employer - Victoria

Published a month ago

Restaurant manager required

SOUTHERN HIGLANDS WINERY Southern Highlands Winery produce award winning cool climate wines. Our state of the art winery, cellar door and function room provide...


From Public Employer - New South Wales

Published a month ago