Description:
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. Thanks for your interest in a career with Heartland We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country's Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment up to 100% remote, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you'd be a great addition to our team. The Associate Product Implementation Manager (under the supervision of their manager) oversees assigned product implementation projects, coordinating the efforts of our clients' business and technical resources with the necessary internal resources. The Associate Product Implementation Manager assists with managing varying aspects of product implementation through our four step release process, assures deadlines and quality standards are met, project risks are identified and mitigated, and stakeholders receive timely and accurate communications regarding the status of the project. Often, as one of the client's primary point of contact during the life of the product implementation, theAssociate Product Implementation Manager bears significant responsibility in ensuring a positive client experience, maintaining product delivery scope, and verifying that deliverables are met; potentially across multiple projects and products at one time. Responsibilities may include: Release Process Validation
• Participation in evaluation and creation of standardized product release processes and procedures; raises process concerns problems to manager.
• Helping to create and document escalation paths and processes for product sustainability and scalability.
• Gathering requirements information.
• Evaluating Test Case scenarios, and monitoring/participation in payload validation.
• Ensure that all tasks and phases in the product release are successfully completed and validated and documented. Task oversight includes tasks completed by multiple teams.
• Maintain release schedules, mitigate and document risks. Client Communication
• Working closely with clients to set up product delivery implementations, in early release phases.
• Reaching out for regular feedback from clients and communicating that feedback appropriately.
• Troubleshooting and escalating defects through proper paths.
• Maintain strong relationships with the client community. Stakeholder Communication
• Coordinating between multiple development and support teams to analyze and mitigate issues identified during testing and early release cycles.
• Escalating and tracking defect issues through to resolution.
• Regular communication with internal stakeholders and manager of progress, risks, and resolutions. Training and Documentation
• Create and/or edit training documentation and materials, in format appropriate to delivery and user roles.
• Conduct training sessions as necessary for internal and external stakeholders.
• Assist in developing documentation on processes and workflows.
• Assist in creating "Test Case" documentation. Job Details: Knowledge/Skills/Abilities:
• Act as subject matter expert/product owner in assigned product implementations through release stages.
• Work with internal teams, towards making them self-sufficient to maintain the product after the final release phase.
• Excellent written and verbal communication skills necessary.
• Some travel for training, or product collaboration may be necessary.
• Familiarity with project management software, such as AHA and/or Jira.
• Project participation – All phases from requirements through implementation.
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Ensure high quality deliverables.
• Ability to troubleshoot, document and communicate issues; translate customer issues into specifications.
• Documentation and training skills.
• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
• Bachelor's degree or equivalent work experience.
• Some customer service experience is preferred.
• Some experience managing/organizing projects or products. Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
2 days ago
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