Associate Customer Success ManagerApply locations Sydney, New South Wales, AustraliaPosted on Posted YesterdayJob Requisition ID R-17219TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.About The Role:The Associate Customer Success Manager is responsible for managing a specific portfolio of SME clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating/renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs (EAP). This role may be based from a remote/home office in Australia.The Day-To-Day:Achieve identified revenue and growth targetsRespond to client inquiries & service requests pertaining to their programs and servicesResponsible for the execution of client contracts and programsResponsible for program governance including the review of internal reporting and identification of issuesIssuing reports to clientsManaging the renewal process with appropriate internal teamsResponsible for client support, annual planning preparation and meetings where appropriateResponsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPS initiatives etc.Act as a liaison with internal departments to resolve issues that may arise with clientsManaging and coordinating Quality Assurance ReviewsFollow up on manager consultationsResponsible for updating and utilising the CRM (Customer Relationship Management) systemAbout You:Completed higher education (ex. Bachelor's Degree) in Business or a related field, or equivalent work experience required1-3 years of experience in a sales or account management support rolePrevious experience with HR, employee wellbeing or wellness programs, and/or EAP is preferredDemonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunitiesAbility or potential to manage a book of business independentlyAbility to meet clients as required, including some travel depending on client location (long-term / as permitted based on company Working Group guidelines)Ability to meet and exceed revenue targetsExceptional communication and interpersonal skills, proven ability to develop relationships internally and externallyStrong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requestsStrong organisational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environmentAnalytical, and Project Management skills are an assetFor You:Flexible work arrangement to suit your lifestyle.Contribute to the delivery of proactive employee mental health and related services in a sector that has a critical impact on the health, well-being and welfare of others.Partner across a whole range of different industry sectors delivering best-in-class learning & development solutions.Engage in a range of diverse and rewarding work and career growth.Competitive salary, employee benefits and much more.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
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