Associate Business Analyst, Change and Capability (Mortgage Operations) Westpac Banking Corporation, Adelaide, Australia
Job Description
All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.
Permanent full-time Lockleys, Adelaide or Parramatta, Sydney - Hybrid working (2 days in office) Join the Change and Capability team, and be coached and trained to develop as a BA
How will I help?
As an Associate BA, you will be responsible for identifying and evaluating internal ideas, as well as generating your own creative solutions, to uplift operational processes within Mortgage Operations. You will deliver "Quick Wins" to the business that support and improve operational practices and processes, risk, and quality across business units in Mortgage Operations.
Further key responsibilities include:
Review, design, and execute process improvements Identify knowledge and skills gaps, and embed changes Analyse data sets to identify effective ways to improve efficiency Model business processes and identify opportunities for process improvements Identify issues, risks, and benefits of existing and proposed solutions Evaluate and report on business impacts on proposed or ongoing changes Liaise with diverse groups of stakeholders including the Executive Team, Senior Leadership Team, and other internal and external customers, to understand business needs, project scope, and vision Facilitate and provide specialist advice to business units via targeted workshops and interviews to identify and resolve specific issues impacting critical business outcomes Manage the end-to-end delivery of process design and process improvement projects
What's in it for me?
This is a junior opportunity perfect if you are someone with consulting, business analyst, project management experience, or have a Masters Qualification (such as an MBA), who wants to progress on their beginning journey as a Business Analyst, Project Manager, Consultant, and/or Product Manager.
This role provides the opportunity to influence stakeholders across the mortgage value chain and drive the execution of the mortgage strategy through transformation and change delivery.
You'll play a significant part of the future of delivery simplification and standardisation for our people through the "One Best Way" framework. You will be given the opportunity to develop business analyst skills and be backed by a fantastic team of people with a can-do, supportive structure.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
To be successful in this role you must have initial experience in Mortgage Operations, Broker Credit Approvals, Settlements, and/or loans, and ideally be from a financial services organisation. You must also be a passionate and curious individual, who is keen on continuous improvement and has the desire to help our business grow. You will also have a growth mindset, demonstratable problem-solving experience, adaptability, and the ability to work in a high-impact fast-paced environment.
Other advantageous attributes include:
Experience in managing and implementing small to medium sized initiatives in projects or change Experience in development of Standard Operating Procedures (SOPs) and ability and confidence to facilitate workshops to achieve implementation outcomes across multifunctional teams Desire to develop into a business analyst role High level of competence with Microsoft Office products including MS Visio and Miro Understanding of the rapid/agile process improvement model, Kaizen, and/or LEAN Six Sigma methodologies, to deliver business process improvement.
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr