Location: CBD, Inner West & Eastern Suburbs
Reference ID:
Call: 0483 945 776 West Sector: Operations Job Summary Excellent Salary and amazing culture
Inner Southern suburb location, work-from-home options
Interstate travel opportunities
Job Description About your new Company:
We are proud to partner with a prestigious ground transport company that has recently celebrated over 100 years of business.
They are committed to offering excellent service to their client base, along with offering professional development to their staff, an amazing company culture, and much more!
About your new role:
As the Assistant Service Delivery Manager, you will be providing hands-on and seamless support to the Regional Service Delivery Manager and duties will include but not be limited to the following:
Attending various meetings with drivers, clients, and C-Suite stakeholders Managing various forms of communications e.g.
email responses Assisting with the training of drivers as required Understanding and managing client expectations for excellent service delivery Interstate travel across NSW, VIC and QLD Undertaking mystery checks of drivers and service levels Identifying opportunities for improvement and implementing and adhering to company standards About you:
• Excellent communication skills both written and verbal with the ability to engage at all levels
• Passionate about delivering service excellence and leading by example
• Ability to undertake regular interstate travel
• Service Industry background
• Optimistic attitude and superior decision-making skills
• Agile, effective multi-tasking skills and calm under pressure
What's in it for you:
• Excellent company culture and career progression
• Newly created role that you can truly make your own
• Great salary and initiatives that support a healthy work-life balance
• Supportive environment and inclusive culture
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