HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.
With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.
We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Job Description Summary of Responsibilities: Manage and coordinate daily Front of the House and Heart of the House operations with right delegation. Monitor the reservation status and communicate with culinary team. Plan and control manning to meet business needs and according to budget. Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period. Communicate with team during daily briefings and conduct monthly department meetings. Ensure and conduct regular training and re-training when needed. Maintain service standards and procedures for the outlet and ensure that they are achieved and followed. Ensure hygiene and food safety compliance in the outlet and related areas. Provide immediate attention to guest complaints and provide appropriate service recovery. Follow up and establish correct procedures to prevent future recurrence. Interpret financial reports: create and implement plans or promotions to improve profits for the outlet. Provide necessary training and guidance to F&B team to ensure that the highest possible standards and quality of products and services are offered in the premise. Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business. Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, and have regular team meetings. Drive consistent service and process improvement; be entrepreneurial. Qualifications: 2 years in F&B management experience. Experience in a similar size/style of 5* hotel. Diploma in Hospitality Management. Leadership/People management skills. Good interpersonal and communication skills. Able to work under pressure and independently. Service-oriented with an eye for details. Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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