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Assessing Coordinator
Mt Waverley or Essendon Fields
We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Mt Waverley or Essendon Fields, as an Assessing Coordinator.
This role is a central point for assessment and towing related queries from customers and providers. You will be based on site with two assessors, taking photos of cars and triaging them for assessment. What you'll do As an Assessing Coordinator, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.
Key Responsibilities include: Coordinate assessment bookings and ensure claims are correctly pathed for assessment. Assist with assessing and towing related queries from claims teams, customers, repairers and providers. Coordinate any post assessment and repair activities for the customer. Work closely with towing provider partners to ensure SLAs are met. Identifying key areas for improvement based on the job experience. What you'll bring Motor Claims or Claims experience preferred. Passion for customers and delivering exceptional service. The ability to multi-task and have outstanding time management skills. Strong attention to detail and can work well under pressure. Strong communication skills with the ability to tailor communication to the audience to articulate complexity. Ability to use customer and commercial acumen to enhance business performance. Knowledge of Claim Centre and MS Office Suite. If this sounds like the opportunity you have been looking for, apply now! If you'd like to discuss this role in more detail, please contact our delivery partners on 02 8223 9659. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 31 Oct 2024 AUS Eastern Daylight Time
Applications close: 08 Nov 2024 AUS Eastern Daylight Time
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